Returns

RETURNING A PRODUCT

Bent Creek 4x4 strives to provide excellent customer service to our customers.  If you receive an item that is damaged or other than what you ordered, we will be happy to process a return and provide you with a replacement.

To return a product, contact Bent Creek 4x4 via Phone at 717.448.9899 or email [email protected].  Returns must be initiated within 30 days of original purchase date.  Products (Including original packaging) must be returned in New, Resalable Condition.  Not all Products may be returned.  See list of non returnable products below.

If you received an item other than what you purchased:  Please contact us within 30 days and we will be happy to process your return and replace your item free or charge.

If you simply wish to return an item:  If your item came to you as described in good condition and for any reason (other than defect or otherwise) wish to return it, you will be responsible for all shipping charges necessary to return the item.

Please note.  Once a product has been installed, we WILL NOT process a return on the item.

Once we process your return, you will receive further instructions on where to send your items.  Depending on the vendor, different items may need returned to different addresses.

NON-RETURNABLE PRODUCTS:  Non_Defective used or installed items, Wheels that have had tires mounted on them, this includes wheels shipped with tires already mounted.  In this case both the tires and wheels are non-returnable, Body Parts, Chips/Tuners, Installed items (unless you are making a manufacture's warranty claim, Items damaged from freight shipment and items that have been modified in any way from their original condition.

Undeliverable or refused Shipments:  Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed.

If you have any other questions regarding a return, please contact us immediately so we may assist you.